Privacy
What this product holds, where it holds it, and who can see it.
The part worth knowing first: when you run LiveGrid yourself, the audio and video of a call never reach us. They are routed by a media server on a machine you rent. This page is about the rest — the account, the history and the record.
Where the call itself goes
Media flows between participants and your own media plane
One `livekit-server` on a box you rent, in a region you chose, holding a key pair you generated. We do not proxy it, store it, or hold a credential that could. A region shares nothing with any other region, including ours.
- Media
- your machine, your region
- Keys
- generated by you, held by you
- Us
- not in the path
What is stored
The account, the call history, and the record of what was said
Who is in your organisation, which calls happened and for how long, the transcript of a call where you enabled one, and the avatars and voices you enrolled. Nothing is sold, nothing is passed to a data broker, and no general-purpose model is trained on it.
- History
- rooms, durations, participants
- Transcripts
- where you turned them on
- Enrolment
- avatars, voices, and their consent
Consent
Permission to use a likeness is a row, checked on every call
An avatar carries a named grantor, the attestation in their own words, and what they agreed to. Permission to appear on a call defaults to NOT being permission to be training data, and the two are stored as separate columns so they can never be conflated by accident.
Credentials
Provider keys are encrypted per organisation
Each organisation may supply its own model and media credentials. They are encrypted before they are written, under a key this deployment holds, and decrypted only to make that organisation’s own calls.
Ending it
Deleting a call removes its record; erasure empties the record of a person
A call you delete takes its transcript and statistics with it. A request for erasure empties every readable field attached to that person and keeps the rows empty, so a later sync cannot write them back.
Contact
Building Humanity Up, at livegrid.dev
Questions about this page, a request to see what is held about you, or a request to erase it: [email protected].